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FAQs

Currency
All prices are in Singapore Dollar (SGD).

Payment
Payment to be made via bank transfer within 24 hours upon receiving our confirmation email.

Please note that we do not condone the behaviour of "dead-buying". "Dead-buyers" refer to customers who do not reply to us within 24 hours after invoice and/or email reminder has been sent. Emails from "dead-buyers" will be ignored for future launches.

Additionally, we reserve all rights to reject any customer at our own discretion. Thank you!


Shipping
- Free Local (Singapore) and Overseas registered mail shipping for our Facebook fans. Tracking number will be provided within 1-2 days after item is being posted out.

About our dresses
Our dresses are all 100% fully-lined and sewn with love. We use very high quality lace, cotton or cotton-linen blends so you can be assured of a great cut and fit, suitable for all body types. The fabrics we use are painstakingly sourced from US, Japan and Singapore. All designs are self-manufactured by OurBitsyPrints.com and you will not see the same design anywhere else!

Dresses should ONLY be hand-washed in cold, running water and should not be soaked at all, especially for the denim pieces as there will be "colour-run" for the first 2-3 times of washing.


Blogshop
We are still using a "1.0" type of blogshop because we want to keep costs down so that we can offer you great quality cheongsams at a very affordable price! This also means that you as a customer will not have to pay for 3rd party transaction costs on an e-commerce website. We apologise if navigation on our website is difficult; we promise to continue to work on improving this!


Terms and Conditions
Goods sold are non-refundable and non-exchangeable. As we check all our items before sending them out, we are unable to provide returns or exchanges at this point of time. Please refer to the sizing chart before you place your order. You can feel free to contact us if you have any questions about sizing and alterations.
Thank you for your understanding!

4 comments:

  1. Hi,

    Wanna enquire on whether are we still able to order the pieces that's sold out? Apparently every beautiful dress on ur blog is sold out... so how do we go about ordering? Please advise...

    Thanks you...

    Diana.

    ReplyDelete
    Replies
    1. Hello Diana

      To order please drop us an email! :) We do not do restocks of old designs but we will have new designs coming up really soon! :)

      Delete
  2. HI,

    I am not sure if I should take a size M or L . My waistline is 31" and according to your meansurements , I fit in the L size but the bustline will not fit for me . Any advice and how much will it cost for alterations?

    Thank you.

    ReplyDelete
    Replies
    1. Hi - do drop us an email with your exact measurements and we can see how we can assist? Thank you! :)

      Delete